AllDemand Limited - Privacy Policy

Last Updated: 13 May 2025

1. Our Commitment to Privacy

AllDemand Limited ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly, in accordance with the New Zealand Privacy Act 2020. This policy outlines how we collect, use, store, secure, and disclose personal information relating to our clients, prospective clients, contractors, and website visitors ("you").

2. What Information We Collect

We collect personal information necessary for our business functions and activities. This may include:

• Contact Information: Name, email address, phone number, job title, company name.
• Client Data: Information provided by you or your organisation that we need to access or process to deliver our RevOps services (e.g., CRM data, sales data, marketing data, including names, contact details, transaction history, usage data of your customers). This may also include proprietary business information you share with us.
• Financial Information: Billing details, payment information (e.g., your company bank details for invoicing, client credit card details only if explicitly required for a specific service and handled with extreme care and appropriate security protocols).
• Technical Information: Website usage data (via cookies or analytics), IP addresses (if collected).
• Contractor Information: Details needed to engage and pay contractors

3. How We Collect Information

We collect information:

• Directly from you: When you contact us, engage our services, provide feedback, or sign up for communications.
• From your Organisation: When your company engages our services, they may provide us with access to necessary data.
• Through our Website: Via contact forms or analytics tools (specify if you use cookies).
• From Third Parties: Only where necessary and legally permitted (e.g., publicly available sources for prospecting, if applicable).

4. Why We Collect and How We Use Information

We collect and use personal information for the following purposes:

• Service Delivery: To provide our RevOps services (CRM implementation, data analytics, AI insights, automation etc.) to you and your organisation.
• Communication: To respond to inquiries, provide support, and manage our client relationships.
• Billing & Administration: To invoice for services and manage accounts.
• Improvement: To analyse and improve our services and website experience.
• Marketing: To inform you about services or insights we think may interest you (only with your consent where required, and you can opt-out anytime).
• Legal Compliance: To meet our legal and regulatory obligations.
• Contractor Management: To manage our relationship with contractors.

5. Data Storage and Security

• We store information primarily on secure third-party cloud platforms (e.g., Google Workspace, HubSpot, Xero).
• We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, or disclosure. These steps include:
  • Using strong passwords and Multi-Factor Authentication (MFA).
  • Restricting access to information on a 'need-to-know' basis.
  • Implementing security measures on devices

• Where data is stored with third-party providers, we rely on their security measures but take steps to ensure they meet adequate standards.

6. Disclosure of Information

We will only disclose personal information:

• To our staff and contractors who need access to perform their duties.
• To our third-party service providers who assist us in our business operations (e.g., cloud storage, CRM providers, payment processors) – under strict confidentiality agreements where applicable.
• If required or authorised by law (e.g., to regulators, law enforcement).
• If you explicitly authorise us to do so.
• If necessary to protect our rights, property, or safety, or that of others.
• We do not sell personal information to third parties.

7. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request correction if it is inaccurate. Please contact us using the details below. We will respond to your request in accordance with the Privacy Act 2020.

8. Data Retention

We retain personal information only for as long as necessary for the purposes outlined in this policy, or as required by law. Once information is no longer needed, we will securely destroy or de-identify it.

9. Cookies and Tracking Technologies

Our website may use cookies to enhance user experience and analyse traffic. You can usually modify your browser setting to decline cookies if you prefer.

10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:

Eva McCann - Co-Founder
AllDemand Limited
eva@alldemand.co.nz

If you are not satisfied with our response, you have the right to complain to the Office of the Privacy Commissioner (www.privacy.org.nz).